Thank you for choosing to engage with Changing Courses 11 LLC. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share data when you access our websites, services, platforms, products, or digital content (collectively, the “Services”).

This policy applies to all visitors, customers, subscribers, and users of Changing Courses 11 LLC, unless we link to a different policy for a specific product or service. This includes individuals interacting with:

• Our websites and digital properties,

• Any online training, membership, or course platforms we operate,

• Our customer service, marketing, or sales systems,

• Third-party tools used to deliver our services (e.g., Skool, Stripe, Kajabi, Notion, etc.).

If you do not agree with this Privacy Policy, you must not access or use our Services.

By using our Services, submitting your personal information, or interacting with our content, you acknowledge that you have read and understood this Privacy Policy and agree to the data practices described herein.

1. Data We Collect

We collect personal and technical data from you in three ways:

• Directly from you (when you create an account, make a purchase, or engage with our services),

• Automatically through your use of our platforms,

• Indirectly from third parties such as integrated platforms or advertising partners.

All data collected is subject to processing actions including: collection, recording, structuring, storage, alteration, retrieval, encryption, pseudonymization, deletion, combination, and transmission.

1.1 Data You Provide to Us

The data we collect depends on how you use our services and includes:

Category Description Legal Basis Account Data Name, email address, password, account preferences. May also include phone number, occupation, or ID verification depending on service level. Contract performance, legitimate interest (security, identity verification) Profile Data Optional info like a profile photo, biography, links to social profiles, or country. Contract performance, legitimate interest (enhanced UX) Shared Content Comments, feedback, testimonials, reviews, messages, and any other content submitted through our platforms or community. May be publicly viewable. Contract performance, legitimate interest (community engagement, marketing) Learning & Usage Data Course enrollments, progress tracking, assessments, purchases, certificates, messages, and participation in private coaching or communities. Contract performance, legitimate interest (feature improvement, fraud prevention) Payment Data Name, billing address, and limited card or transaction details provided to or received from payment processors (e.g., Stripe). Contract performance, legal obligation, legitimate interest (payment facilitation, fraud prevention) Third-Party Platform Data Info from third-party platforms (e.g., Facebook, Google) if you connect or authenticate using those services. This may include your name, email, and profile info per the third party's privacy controls. Legitimate interest (ease of access, security, data integrity) Promotional or Survey Data Name, email, address, phone, and any responses submitted as part of a giveaway, contest, or research form. Contract performance, legitimate interest (promotional fulfillment, prize delivery) Support & Communication Data Info you share when contacting us for support: name, email, messages, transaction history, and metadata such as location or device info. Legitimate interest (support delivery, fraud monitoring, system improvement)

1.2 Data We Collect Automatically

When you browse or use our websites and platforms, we automatically collect data using cookies, server logs, and similar technologies.

Category Description Legal Basis System Data Device type, browser, OS, screen size, language, and IP address. Contract performance, legitimate interest (platform maintenance, diagnostics) Usage Data Activity on pages, session length, feature clicks, scroll depth, content viewed, search queries, and engagement metrics. Legitimate interest (UX optimization, content strategy) Approximate Geographic Data City, state, and country derived from your IP address. Legitimate interest (security, access control, localization)

1.3 Data from Third Parties

We may use tracking technologies or licensing systems to monitor the use and distribution of downloadable materials, licensed digital assets, or content eligible for resale. This includes but is not limited to:

• Digital watermarking,

• Licensing metadata tagging,

• Link tracking and download monitoring,

• IP logging and device fingerprinting.

These systems help us detect unauthorized sharing, resale, or misuse of content tied to specific licenses, ensuring compliance with our Terms and Licensing Agreements.

We may receive personal data from external platforms or services, including:

• Payment providers (e.g., failed payment flags, account updates)

• Social platforms (if you link or sign in with them)

• Business lead providers (in the case of enterprise or coaching prospects)

• Survey or form tools (Typeform, Google Forms, etc.)

This data is subject to this Privacy Policy unless a separate policy or agreement governs it.

2. How We Collect Data About You

We use various technologies—including cookies, web beacons, and tracking scripts—to collect and process data when you use our websites, digital content, or platforms. These tools help us understand how users interact with our Services, identify potential security threats, and personalize your experience. Some of these tools may allow you to opt out of specific types of data collection.

2.1 Cookies and Tracking Tools

Cookies are small text files stored in your browser that allow us to remember your preferences, monitor traffic, and analyze behavior across our websites. We also use tracking pixels in email campaigns to measure open and click-through rates.

We and our authorized service providers (e.g., Google Analytics, Meta Pixel, Stripe, and others) may also use:

• Web beacons,

• Device or browser fingerprinting,

• Custom links,

• Embedded scripts,

• Local and session storage,

• Tags or SDKs

(collectively referred to as "Tracking Tools") to collect System Data and Usage Data as described in Section 1.

We may associate information collected via Tracking Tools with other data about you that we collect.

2.2 Why We Use Tracking Tools

We use Tracking Tools for the following purposes:

Strictly Necessary:

• Authenticate users,

• Enable core functionality (logins, content access),

• Prevent fraud and abuse,

• Enforce session management and security measures.

Functional:

• Remember your settings and preferences,

• Enhance features such as autoplay, interface layout, or content filters,

• Enable more personalized recommendations.

Performance:

• Analyze site usage patterns,

• Track user engagement,

• Test new features (A/B testing),

• Monitor app performance.

Advertising & Retargeting:

• Deliver relevant ads based on your behavior across sessions and devices,

• Share hashed data with advertising partners for conversion tracking and lookalike targeting,

• Optimize ad spend.

Social Media:

• Enable sharing content directly to social platforms,

• Provide embedded features (e.g., comment sections, embedded tweets),

• Track social engagement.

You can modify your browser settings to block or delete cookies. However, disabling some Tracking Tools may impair functionality or prevent you from using certain services.

Refer to Section 6.1 (Your Choices About the Use of Your Data) for more on how to manage your cookie and data tracking preferences.

3. How We Use Your Data

We use your data to operate, improve, personalize, and promote our Services and to communicate with you. We retain your information as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Here are the primary uses of your data:

• Service Delivery: To provide and administer courses, resources, content access, certifications, and live sessions.

• Account Management: To create and manage user accounts, process transactions, and communicate about your account.

• Payment Processing: To process orders, distribute commissions (for licensed partners), and comply with legal tax obligations.

• Support and Troubleshooting: To respond to inquiries, resolve disputes, or assist you with technical and product issues.

• Product Improvement: To conduct analytics, identify usage trends, test platform changes, and improve functionality.

• Marketing & Communications: To send promotional emails, surveys, content updates, push notifications, and SMS alerts (opt-out available).

• Personalization: To recommend relevant content, tailor user experience, and deliver interest-based advertising.

• Security & Legal Compliance: To detect fraud, enforce policies, and protect the integrity of our services and community.

• Data Integrity & Analytics: To verify identity, consolidate records across devices, and perform business intelligence.

We may process user input to our GenAI features to provide responses or assistance, but we do not use personal data to train or fine-tune GenAI models.

4. Who We Share Your Data With

We may share your data with third parties as described below. We never sell your personal data.

Categories of Third Parties We Share With:

Instructors and Affiliates: Instructors and licensed partners may receive basic account-level data (not email addresses) to enhance support, performance tracking, and delivery of services tied to your enrollment or licensing tier.

Other Users: If you participate in communities, post content, or comment publicly, some of your profile information (name, image, activity) may be visible to other users depending on your settings.

Service Providers and Vendors: We use third-party companies for payment processing, fraud monitoring, analytics, email delivery, and platform hosting. These vendors are contractually obligated to protect your data.

Advertising and Analytics Platforms: We may share hashed, pseudonymized data (never raw personal information) with advertising partners for retargeting, conversion tracking, or lookalike audience creation. This includes Google, Meta, and other ad platforms.

Social Media Integrations: Social sharing and embedded features may capture certain usage data when you interact with content connected to Facebook, X, YouTube, or other networks.

Promotion and Survey Partners: If you participate in a giveaway, challenge, or survey, data you submit may be shared with promotional sponsors or platforms strictly for the purpose of administering the campaign.

Security, Legal, and Enforcement: We may disclose your data to law enforcement or regulators when legally required or when necessary to protect our company, users, systems, or the public.

Corporate Events: In the event of a merger, acquisition, asset sale, bankruptcy, or similar change in control, your data may be transferred to a successor entity.

Aggregated or De-Identified Data: We may use or share aggregated data that does not identify you personally for research, analytics, or promotional purposes.

With Your Consent: We may share your information in ways not described here only if you give us explicit permission to do so.

If you click on a link that leads to a third-party website or service, you are subject to that party’s terms and privacy policies—not ours.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal data. These include:

• SSL encryption for sensitive transactions,

• Firewall protection and access controls,

• Monitoring for suspicious or abusive activity,

• Vendor audits and data-handling compliance.

Despite our efforts, no system can guarantee complete security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access, change your password immediately and notify our team at customer.service@changingcourses11.com.

6. Your Rights and Choices

You may have certain rights under data protection laws depending on where you live. These include the ability to:

• Access or correct your personal data,

• Request deletion of your account and associated data,

• Opt out of promotional emails or tailored advertising,

• Manage cookie and tracking preferences.

If you have questions or requests regarding your personal data, please contact us at customer.service@changingcourses11.com.

6.1 Managing Your Data Preferences

You may choose not to provide certain data, though some features of our services may be limited as a result.

You can:

• Unsubscribe from promotional emails using the link in any marketing message,

• Adjust your email notification settings inside your account,

• Set browser settings to control cookie usage or use third-party tools to manage ad tracking (e.g., Google Ads Settings, YourAdChoices, or browser extensions).

Some communications, like service confirmations or legal notices, are not subject to opt-out.

6.2 Access, Correction, and Deletion

To access or update your personal data:

• Log in and use the settings page of your account; or

• Email us at customer.service@changingcourses11.com with your request.

To delete your account and personal data:

• Submit a written request from the email associated with your account.

Please note:

• We may retain some information for legal, audit, or dispute resolution purposes.

• Content that was publicly shared or licensed may remain accessible even after deletion.

6.3 Children’s Privacy

Our services are not intended for individuals under the age of 18. If we learn that we have collected personal data from a minor without verified parental consent, we will take steps to delete it promptly.

Parents or guardians who believe we may have unintentionally collected data from a child should contact us at customer.service@changingcourses11.com.

7. Updates & Contact Information

7.1 Modifications to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. If we make any material changes, we will notify you using reasonable methods, such as:

• Email to the address associated with your account,

• In-app or on-site notifications,

• Any other method required by law.

Unless stated otherwise, changes will take effect on the date they are posted. Your continued use of our Services after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this policy periodically to stay informed about our practices. The most current version will always be available on our website and will supersede any prior versions.

7.2 Policy Interpretation

Capitalized terms not defined in this policy will carry the meaning assigned to them in our Terms of Service. This Privacy Policy is provided in English. In the event of any conflict between the English version and a translated version, the English version shall control.

7.3 Contacting Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data, please contact our privacy team:

Changing Courses 11 LLC

Attn: Privacy Officer

2194 Spring Hill Circle

Spring Hill, TN 37174

📧 customer.service@changingcourses11.com